"AI adoption by the insurance industry is still in the infancy stage, and there is skepticism and perception about the technology," said Pofale. "The utilization of AI will undoubtedly bring huge efficiencies and cost savings and reduce cycle times. Still, the right level of education and expectation management must be done. With the rapid adoption of AI in the collision industry, it is the right time to have a common framework and best practices that will make the integrations across collision industry platforms easier." Spears is head of automotive at Tractable, an applied AI company that uses the speed and accuracy of AI to visually assess cars and homes.